Paris Saint-Germain

What drives us to dream bigger

🖥 Head of Ecommerce & Customer care – 2021

📍 Paris

👥 6-10 persons in team

🔗psg.fr

🎟billetterie.psg.fr 

  • Online ticketing B2C & B2B platforms strategy to optimize sales & improve services 
  • Online sales B2C strategy, acquisition, promotion (paid & organic)
  • Ticketing semantics & editorial strategy to improve sales & communities
  • Customer care & service out-stadium strategy thanks to digital data
  • In charge of digital sales ticketing relationships
  • In charge of sales ticketing & customer care digitalization tools
  • Digital / IT Partners : DT Consulting, Newquest, Akamai, Adyen, Extent, Adobe C, Skidata, Yuri & Neil, Woptimo, Youlovewords, Weplay, Criteo, RemailMe, Usabilla, SaleCycle, Carts Guru, LaFourmi, Wetix.
  • Main events : Ligue 1 & Champions League
  • Main sports : Soccer & Handball

New Systems

Ticketing B2C & B2B

New platforms

Customer Care

New Tools

Ticketplace

New Revenue